Refunds and Returns


 If you are dissatisfied with your purchase for any reason please contact us as soon as possible, we would love to discuss the problem with you and provide any help we can.


If you change your mind within 14 days, you can obtain an exchange. If 14 days have gone by since you received your purchase, unfortunately we are unable to offer you a change of mind exchange.

Due to hygiene reasons earrings are exempt from exchanges. Returns must be in their original sale condition. Postage for exchanges is the responsibility of the customer. Unfortunately, we are not able to refund/exchange the original cost of shipping. 


If you believe an item you have purchased is faulty please contact us at 

Please note we are unable to provide a refund in the event you change your mind or misunderstand sizing or measurements. Please note the item descriptions carefully. Refunds are only accepted for items if they are defective. 

Since many products from Serene Stone feature natural stones, there may be subtle variations in colour and appearance. No two pieces are exactly the same. Each one is individual. Please be aware that inclusions (and other naturally forming features) and cutting imperfections are a common aspect of natural stones. We are unable to provide refunds for items because of these features. If you are unsure about the Authenticity of the gemstone you purchased, you may rest easy knowing that our stones are tested to distinguish between glass, plastic, and genuine gemstones. 


- How to start the refund process -

For exchange and refund requests please contact us at, include an image and your description of the situation. We will notify you of the approval or rejection of your request and confirm a repair, if possible. If repair is not possible you will be able to recieve a refund, replacement or store credit for the defective item. Once your returned item is received by us, we will send you an email to notify you that we have received it and proceed with the repair, exchange or refund. Refunds are sent to the original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

To return your product, you should contact us at for the shipping address.